Purry Tails: Veterinary CRM & Appointment Automation Platform

Purry Tails needed to automate a high-volume pet-care customer journey from appointment booking and confirmation through follow-ups without relying on manual coordination. Riddleman Tech built an end-to-end appointment engine connected to the WhatsApp Business API, enabling real-time slot availability, instant confirmations, and automated pre-appointment health reminders that eliminated 95% of manual scheduling calls and increased appointment show-rates by 20%.

< the riddle >

A high-volume pet care business wanted to automate the entire customer journey—from booking and confirmation to follow-ups—without relying on manual coordination.

< the answer >

We built an end-to-end appointment engine that integrates directly with a WhatsApp Business API, allowing for real-time slot availability, instant SMS-style confirmation, and automated "pre-appointment" health reminders.

< the details >

Riddleman Tech acted as the systems architect for purrytails. We deployed an automated booking-to-notification pipeline, and eliminated 95% of manual scheduling phone calls to increase appointment show-rates by 20% through automated, timely WhatsApp reminders.

technology

custom

services

ui/ux, development,
ai automation

industry

technology | healthcare

< riddleman tech >

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